Chislehurst, United Kingdom
14 Royal Parade
N/A
+44 2082953333
My dad treated my sister and I to a Christmas meal just before lockdown and I have to say we were very disappointed. We entered the restaurant for our reservation at 6pm and were left standing there for 10minutes as they could not find our booking (which was booked well in advanced), not only were we waiting for them to sort this issue we were told continuously that we only had a 2 hour slot, we completely understand the rules and current situation however to be continuously told this while waiting to be seated due to an error by the restaurant and with many empty tables we already felt rushed and unwelcome. We finally sat down and the service was poor, again rushed, there was no conversation just a constant need to top up our wine, my dad and sister went for the special which was steak and they were very disappointment with there bland meals. Overall with the prices you set, customers should expect a warm welcome and enjoyable meal, I believe your staff may require some more training around customer service. We are the easiest people to please and the service we received in this restaurant was just unacceptable and disappointing.
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The food is of excellent quality and good portion size, nice ambience but expected a bit more of an atmosphere, the web site pictures are misleading, however, the staff are friendly & helpful. The only thing stopping me from going is the prices. Not at all competitive. There are plenty of italian style restaurants that can equal the food & service at half the price charged here. Even Chislehurst needs to be competitive
Absolutely love this place. The food is delicious. The staff know us by name. Chris,mel and marco are wonderful. Menu extensive and desserts are divine. Like to visit in week early as at busy times the noise level can be excruciating. Other than that great. Try the banofee pie .
During lockdown Chris and the team delivered the most amazing Italian takeaway food. We have been regulars at the restaurant ever since and the staff, service and quality of food is 5 star. Order anything on the menu and you can be assured it will be freshly cooked, authentic and simply stunning Italian food. Well done Chris and team 5 stars
The meal we had was lovely, the attention too detail of the service was great, can't wait to go again.
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